The International Ombuds Association (IOA) is dedicated to excellence in Organizational Ombuds practice. The Code of Ethics provides Practice Principles and Core Values that are the foundation for the IOA Standards of Practice.
The Ombuds Code of Ethics reflect the IOA's commitment to the establishment of consistently structured Ombuds programs, ethical conduct by Ombuds, and the integrity of the Organizational Ombuds profession.
The Standards of Practice are based upon the fundamental principles and core values in the International Ombuds Association (IOA) Code of Ethics. These principles are independence, impartiality, informality, and confidentiality. They describe the essential elements and requirements for operating a sound ombuds program. The core values emphasize the professional qualities underlying ombuds work. The principles and core values guide the Ombuds in fulfilling responsibilities such as assisting individuals at all levels of the organization; resolving conflict; facilitating communication; and assisting the organization by surfacing issues, and through feedback on emerging or systemic concerns. These can be applied in different settings and jurisdictions.
In combination with the core values embedded in the Code of Ethics, the Standards of Practice form the foundation necessary for the unique and valuable role of an Ombuds in the sponsoring organization.
The Best Practices guide is intended to provide guidance to Organizational Ombudsmen in practicing according to IOA Standards of Practice to the highest level of professionalism possible. Any questions or suggested revisions are welcome and should be sent to the Chair of the Professional Ethics, Standards, and Best Practices Committee.
The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics.
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